CardMerryYour card wallet on the server
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You are not signed in. To delete your card wallet from the CardMerry server, sign in with the dobry.doctor account you use in the app.
Can't sign in (e.g. lost phone, forgotten password)? Email us from the address of your dobry.doctor account: [email protected] — we will delete the wallet for you (step 4).
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Your encrypted card wallet is stored on the server.
Last sync:
You have no card wallet on the server, but some other CardMerry data of yours is here — e.g. card links, family connections or notification tokens.
We delete immediately: the wallet (the encrypted copy of your cards), the key on the server, card links, family connections, cards waiting to be collected and notification tokens. The cards on your phone stay.
You have no wallet on the CardMerry server — there is nothing to delete here.
Done — the wallet and the rest of your CardMerry data have been deleted from the server. The cards on your phone stay until you delete them there (step 2).
Your dobry.doctor account data (email, name, sign-in) can be deleted at auth.dobry.doctor: auth.dobry.doctor/usuwanie-danych.
— e.g. to delete the wallet of another account.
Could not reach the server. Try again in a moment or email us: [email protected].
1. Data on the CardMerry server — in the app
- Open CardMerry → More → Privacy → “Delete my data from the server”.
- We delete immediately: the encrypted copy of your cards, the key on the server (if enabled), your card links, family connections, cards waiting to be collected and this account's notification tokens.
- The cards on your phone stay — you can keep using them without an account.
2. Data on your phone
- More → Privacy → “Delete everything from this phone” (key, PIN and cards on this device), or uninstall the app.
3. dobry.doctor account (email, name, sign-in)
- The account is shared by dobry.doctor services and handled by auth.dobry.doctor. Delete it in your account settings or follow: auth.dobry.doctor/usuwanie-danych.
- Before deleting the account, delete your CardMerry server data (step 1 or the button at the top of this page) — or write to us (step 4). If you have no wallet on the server (you never turned on sync), deleting the account at auth.dobry.doctor is enough.
4. Without the app (e.g. lost phone)
- Email [email protected] from your dobry.doctor account address with the subject “CardMerry data deletion”. We will delete your CardMerry server data (step 1) and confirm by email — within one month at the latest. If you write from another address, we may ask you to confirm your identity.
- Companies — card keepers in the company panel /panel: write to the same address.
5. What is not deleted — and why
- The server's technical log (no card content, numbers or passwords) — deleted automatically after 60 days.
- Anonymous card patterns (code type and number layout, e.g. “AAA99999” — never the number) are not linked to any account, device or IP address, so they can't be attributed to you.
- Card links someone has already opened and cards your family added on their phones are on their devices — they delete them.